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Warranty on Goods
Warranty on the manufacture and performance of goods for their intended purpose, subject to the proceeding terms and conditions, is as follows:
in either case, referred to as the Warranty Period herein.
A Word on the Unique Nature of Stoneware
Your Robert Gordon Interiors (RGI) basin or lighting product is a one of kind. Each piece of high fired Australian stoneware is hand made to order at our Melbourne workshop by our skilled crafts people. Due to the unique nature and inherent characteristics of clay, together with our manufacturing process, variations in size, shape, shade, colour, surface texture and glaze finish will occur. This is a natural feature of a ceramic product, glazed and fired at high temperature. These natural variations in surface texture add character and are not defects and, once a piece is passed by our quality assurance process, will not have any adverse impact on the structural integrity and performance of the product.
Every effort is made to provide a true representation of our finished glazes, both as to colour and appearance, on our website. Unfortunately, photographs are rarely a complete substitute for the actual product viewed through the naked eye and there may be differences. If you are seeking a specific colour or finish, we recommend that you contact us directly to discuss your needs or alternatively, purchase a full set of basin or lighting colour chips before making an order, to avoid surprise or disappointment.
Purpose and Installation
RGI basin and lighting products are intended for personal, domestic use within indoor environments.
Your RGI basin or lighting product must be installed in accordance with RGI’s supplied instructions, including, where specified, by qualified and authorised tradespersons. Do not modify or adapt your basin or lighting product for the purposes of installation. Protect your basin or lighting product from accidental damage when installed as part of a building process to avoid chips, cracks and scratches and breakage.
Care and Maintenance
Your RGI basin or lighting product is designed to last and, with proper care and maintenance, will provide many years of function and enjoyment. There are a few things you can do to help the longevity of your product. Luckily, most of these require only your common sense.
What our Warranty Covers
RGI warrants that your basin or lighting product will be free from manufacturing defects during the Warranty Period (Warranty). The Warranty Period commences from the date the basin or lighting product is shipped to you by RGI or otherwise leaves RGI’s workshop or storage premises. It does not commence from the date of installation.
Retain proof of purchase and, in respect of a lighting product, evidence of installation by an authorised and licensed electrician. Please make sure you read, understand and follow RGI’s installation guidelines and care and maintenance recommendations to ensure the effectiveness of the Warranty.
Australian Consumer Law
The Australian Consumer Law (ACL) is set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) and associated regulations. Notwithstanding this Warranty and the Warranty Period, our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The supply of basin and lighting products by RGI assumes that the purchase is made by the end consumer. Where a purchase is made with the intention of on selling to a consumer or the retail market generally, protections under the ACL may not apply.
When our Warranty will be Void / What our Warranty won’t Cover
Without limiting any overriding obligations or restricting any rights and protection conferred under the Australian Consumer Law (ACL), the Warranty will be void for the following reasons:
The Warranty does not cover:
Due to the unique characteristics of each RGI piece, the Warranty is not intended to apply where the claimed defect is trivial or insubstantial and better categorised as a natural variation in size, shape, shade, colour, surface texture and glaze due to the manufacturing process used. Where the product is installed in full awareness of such product characteristics, the Warranty will not apply in respect of any claimed defect about product appearance and the like.
Before making a claim under the Warranty, please ensure that it will be eligible under the above terms and conditions.
A Warranty claim will not be recognised or accepted unless:
Where the Warranty claim is deemed valid after a reasonable opportunity to assess the product:
RGI is not responsible for labour or installation charges, removal and/or disposal costs of existing basin and lighting products or any other costs and expenses associated with a defective product. RGI’s sole responsibility under the Warranty is limited to the repair, replacement or refund in respect of a defective product.
If a Warranty claim is reasonably deemed invalid or dishonest in nature, RGI reserves the right to charge the Warranty claimant for cost it has incurred that are associated with evaluating the product’s claimed defect and, if applicable, retain the product until such fees are paid in full.
Returns and Exchanges
RGI does not generally offer returns, exchanges, or refunds on basin and lighting products due to a change of mind however, it will consider requests on a case-by-case basis or if the product is faulty on receipt.
Return and exchange requests must be made to firstname.lastname@example.org
As a rule:
If you are given approval from RGI to make a return, products must be sent to Robert Gordon Pottery Pty Ltd, 114 Mulcahy Road, Pakenham, Victoria 3810 AUSTRALIA.
If the return is due to a change of mind, you will be responsible for the cost of returning the product and any shipping costs associated with the original purchase are non-refundable.
If the return is due to a faulty product, RGI will pay the shipping cost of the returned item. Postage labels can be obtained by contacting RGI at email@example.com
If a refund has been sought, once your returned product is received and inspected, RGI will notify you of the outcome of your request. Refunds, if made, will be by the same payment method used to purchase the product, where possible.
Shipping and Delivery
RGI will nominate the method and date of delivery. Delivery dates are estimates only.
Shipping costs are quoted at the checkout and may by subject to change without notice. Import duties and taxes are not included in the product price.
If RGI cannot ship or deliver a product within a stipulated timeframe due to circumstances beyond its control, such time will be extended for a reasonable period after such circumstances have ceased to have an impact and RGI will not be liable for any loss or damage incurred by the purchaser, including any consequential loss or damage, arising from delays in shipping or delivery.
RGI may make part deliveries of any order until such time as the total order is satisfied in full.
Deliveries may require a signature as confirmation of receipt. Inability to receive the goods may incur additional freight charges payable by the purchaser.
Title in the product(s) will not pass to you until the delivery of your products and full payment has been processed by us. If your payment fails for any reason RGI reserves the right to reclaim the product(s) from your possession, custody or control even if they have been delivered to you or moved from the delivery address. RGI reserves the right to keep or sell the products.
Risk of loss, damage or deterioration in respect of a product passes to the purchaser on delivery. Responsibility for the preservation and maintenance of the product passes to the purchaser on delivery.