We offer returns on faulty goods or change-of-mind within 30 days of delivery. 

Please note, all of our basins and lights are hand-made to order for you. While it is possible we can accept returns, please be sure to contact us first to gain authorisation before returning. Email us at interiors@robertgordoninteriors.com. Our policy lasts 30 days. Beyond 30 days we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item

To complete your return, we require a receipt or proof of purchase, including your order number. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email. We will notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied back to original method of payment. 

Shipping

To return your product, you should mail your product to: Robert Gordon Pottery Pty Ltd , 114 Mulcahy Road, Pakenham VIC 3810, Australia

A ) In the case of change-of-mind, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

B) In the case of faulty goods, Robert Gordon will be responsible for paying for shipping costs to return your item.

Please contact interiors@robertgordoninteriors.com to arrange postage label.

The Art of Making in Australia

The Robert Gordon 2022 Interiors collection is all about timeless design with a hand crafted finish. Each piece is made to order by skilled crafts people, using high fired Australian stoneware, in our Melbourne workshop.

A family of potters

For over three generations and 75 years, our family have been making pottery in Australia. We take enormous pride in our Australian made collections. Here at Robert Gordon, we are still excited by the design process, which is often a close collaboration between family, craftspeople, and our customers.

Commitment to craft

Bobby Gordon is the Head Designer and creator of the Robert Gordon Interiors Collection. Bobby practised as an architect for a decade before he joined the family business where he now brings his knowledge of the interiors industry into the development of each shape. The face behind the basins, Bobby oversees the development and hand glazing of each basin that leaves the Melbourne workshop. Each piece from the Interiors Collection is a true piece of craftsmanship.

Image: Eve Wilson

Tooling

Our equipment is a mix of traditional and modern tools. New shapes are developed on the thrower's wheel or slab roller. From there, production techniques include slip casting, presses and machines. Unused clay from production is reused and made into slip or milled, this means each slip cast basin, light and wall hook is crafted from recycled scrap clay.

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